New Patient Information

At Cornwall Dental Arts, we accept and welcome new patients at our Cornwall dental office, without the need of referral or recommendation. Our office is located in beautiful Cornwall, Ontario. Our dental office serves the oral health needs and desires of Cornwall, Morrisburg, and surrounding areas and are pleased to welcome new patients.

Our dental specialists and friendly dental team members have extensive knowledge and the expertise to serve all of your family's oral health needs.


First Visit

At Cornwall Dental Arts, we are dedicated to provide you with a pleasant visit and results that you're proud to show off. Our administrative staff is ready to help you with questions about scheduling, financial policy and insurance, to make that part of the process as simple as possible.


FINANCING AND INSURANCE

Insurance Plans

Since Dr. Deneka is a member of the Ontario Dental Association, the professional organization of Ontario's dentists, we feel that we must comply with the wishes of our professional organization. The Ontario Dental Association requests we do not accept the assignment of benefits from insurance companies. The feeling is by doing so, we place the practice between the insurance company and the patient who has the policy, interfering with the treatment of our patients. We want to provide our patients with the option to accept their treatment rather than let an insurance company, who has never seen the patient, determine what is best.

What we can do for you is submit your insurance claim electronically so you can receive reimbursement as quickly as possible. We will also do our best to help you understand your benefits. Unfortunately, we are unable to keep track of the multitude of insurance plans or the changes that regularly occur.

Most of our patients enjoy collecting loyalty points on their credit cards and in most cases they receive reimbursement from their insurance company long before their credit card comes in.

Cancelled Appointment? Will I Be Charged?

In order to maintain a well-run office, we request all changes in appointments be made at least 48 working hours ahead of time. This allows us to contact patients on our priority list and use the time effectively. Unfortunately, short notice changes causes our team to spend time refilling our schedule rather than serving our patients' needs.

When we book appointments, we ask you make sure the time is good for you. Please remember if we lose time, it could be the time you may have needed for an emergency or required treatment.

Our goal is to provide excellent dental care in an efficient and prompt manner. Out of respect for all of our patients and staff members, we reserve the right to bill for our time, preparation and lost treatment.

What Different Payment Options Do Your Provide?

We accept:

  • Cash
  • Debit cards
  • VISA
  • American Express
  • MasterCard

We ask for payment at the time of the appointment and will file your insurance as a courtesy and electronically whenever possible. We have found most of our clients who have insurance receive payment within a few days. Paying at the time of the appointment saves time and effort for everyone.


PATIENT FORMS

We have made our new patient forms, insurance form, post operative care instructions and privacy policy available to you as .PDF files. For your convenience, we recommend printing and completing these forms at home.

Please remember to bring your completed forms with you for your first appointment. If you have any problem getting these files to print properly, please call our Cornwall dental office and we will gladly send or fax them to you.


FREQUENTLY ASKED QUESTIONS (FAQS)

About our Cornwall dental office:

The staff at Cornwall Dental Arts subscribes to the latest industry journals to keep tabs on research and development in the dental industry. We also takes time on a regular basis for continuing education, and ensures his staff does the same. When he is not able to attend an important convention, we tries to purchase audio copies of the courses so he can get cutting edge information "right from the horse's mouth." As a team and as individuals, our office makes it our responsibility to be familiar with the latest techniques and materials available. Anyone who has ever driven with Dr. Deneka knows he always has a course or two in his car CD player.

In the office, we have an extensive supply of courses on CDs, as well as a healthy supply of journals and trade magazines. We belong to several on-line e-mail groups where he can share information with experts on a daily basis. Our staff is a member of many professional associations. They include:

  • The Royal College of Dental Surgeons of Ontario
  • The Ontario Dental Association, The Canadian Dental Association
  • The American Dental Association, The Academy of General Dentistry
  • The American Academy of Cosmetic Dentistry
  • The Academy of Comprehensive Aesthetics

We always welcome new patients. Most of our new patients come to us as referrals from our existing clientele who want their friends to have a happy dental home. Even if you don't know someone who is presently a client, you are more than welcome to join our dental family. Since we enjoy providing cosmetic dentistry, we're eager to help the family and friends of our patients.

Since Dr. Deneka is a member of the Ontario Dental Association, the professional organization of Ontario's dentists, we feel that we must comply with the wishes of our professional organization. The Ontario Dental Association requests we do not accept the assignment of benefits from insurance companies. The feeling is by doing so, we place the practice between the insurance company and the client who has the policy, interfering with the treatment of our clients. We want to provide our clients with the option to accept their treatment rather than let an insurance company, who has never seen the client, determine what is best.

What we can do for you is submit your insurance claim electronically so you can receive reimbursement as quickly as possible. We will also do our best to help you understand your benefits. Unfortunately, we are unable to keep track of the multitude of insurance plans or the changes that regularly occur.

In order to maintain a well-run office, we request all changes in appointments be made at least 48 working hours ahead of time. This allows us to contact patients on our priority list and use the time effectively. Unfortunately, short notice changes causes our team to spend time refilling our schedule rather than serving our patients' needs.

When we book appointments, we ask you make sure the time is good for you. Please remember if we lose time, it could be the time you may have needed for an emergency or required treatment.

Our goal is to provide excellent dental care in an efficient and prompt manner. Out of respect for all of our patients and staff members, we reserve the right to bill for our time, preparation and lost treatment.

We accept:

  • Cash
  • Debit cards
  • VISA
  • American Express
  • MasterCard

We ask for payment at the time of the appointment and will file your insurance as a courtesy. We have found most of our clients who have insurance receive payment within a few days. Paying at the time of the appointment saves time and effort for everyone.

Our entire practice team is well trained in state-of-the-art sanitation techniques designed to ensure patient safety. This goes beyond wearing gloves and facemasks to prevent passing germs, and includes a specialized sanitation center and a water filtration system guaranteeing a fresh water source for each patient, eliminating the concern of waterline contamination. To ensure your concerns are addressed, please feel free to ask questions of anyone on the team.

First of all, our friendly, home-like setting will immediately put you at ease. Our caring and attentive staff will address your specific concerns. Some of our comfort techniques include topical anesthetic, blankets, pillows, warm towels, and massage pads. Many of our patients comment that they feel like they are at the spa. Your comfort is of the utmost importance to us.


About your oral health:

Since no two people are alike, there is no standard answer for this question. We take the time to get to know each of our patients, including their past dental history, present condition, future needs and goals at checkups. We then customize a treatment plan for that individual's particular needs and goals, and the patient sees our hygienist for a comprehensive cleaning.

Studies show that anywhere from 70-90% of adults have some form of gum disease, requiring more frequent visits to ensure dental health. With new information linking gum disease to systemic conditions such as heart disease and diabetes, it is more important than ever to keep your gums healthy and happy. Gum disease is very difficult to find on your own since often it is not painful. While daily brushing and daily flossing go a long way towards maintaining a healthy mouth, it's wise to check for plaque that has hardened into tartar; this condition requires professional cleaning to avoid gingivitis.

We usually like to see children in our Cornwall office by 18 months, so we can anticipate the development of their overall bite and dental development prior to the emergence of the permanent teeth. At this young age, it's quite simple to recognize and take steps to prevent potential future problems. The first time we meet them is often during one of the parent's or sibling's appointments.

We are very proud of our children's dentistry program, run by Shelley. Shelley will be happy to take your "little one" on a tour of the office and give them a prize to make their first visit a memorable one! We'll introduce ourselves and make them feel comfortable with our team. Then, on their first real visit, we treat them gently and with special care, ensuring the experience is positive and non-threatening. Of course, if your toddler accidentally chips or knocks out a tooth prior to this age, you should let us know right away.

If the tooth is not soiled, try to reposition it in the tooth socket and come in as soon as possible for treatment because the tooth should be re-implanted no later than 30 minutes after it is lost. The sooner the better! If the tooth is soiled, rinse it off with milk (or salt water if no milk is available) reposition in the socket and come in for treatment. Do not scrape the tooth surface, and definitely do not rinse in alcohol to clean it.

If your child's tooth is knocked out during office hours, but there is no imminent medical emergency, please contact us immediately to see us as soon as possible. Simply describe the situation over the phone and our office staff will help you determine the safest and most appropriate plan of action.

If it's after office hours, you should go to the Emergency Department at the local hospital. Try to reposition the tooth yourself. If you are unable to do so, store the tooth in milk. Do not let it dry out. Do not, under any circumstances, clean it with alcohol.

There are a number of procedures available to help whiten your smile. These can be as simple as in-home teeth whitening to provide advanced cosmetic solutions. Dr. Deneka can help evaluate your potential for whitening your teeth, based on their current color and the causes of any discoloration. Once you have decided on the most appropriate method, we can start you along the road to a great smile!

When you decide to correct or enhance your smile, Dr. Deneka will complete a thorough and comprehensive oral exam, discuss your smile goals, and create a treatment plan. Whether you're considering teeth whitening, bonding, veneers, or full smile makeover, Dr. Deneka will discuss your options.

Your goals are an important aspect of smile analysis. Our job is to help you achieve those goals. We often use digital photographs and cosmetic wax ups to help you "see the future." When you are in the office, ask to see some of our smile makeovers. We believe in thorough planning and do not want to rush your treatment. We feel that we get better results this way.

The most common cause of tooth loss is gum disease. Of graver importance are the links between gum disease and various serious conditions including heart disease, stroke, respiratory ailments, osteoporosis, diabetes, low birth weight, and premature babies.

It's important to realize healthy gums do not bleed with brushing and flossing. Bleeding is typically a sign of gum disease (also called periodontal disease or pyorrhea). Gum disease is a progressive condition that can be prevented if diagnosed and treated early; however, more advanced stages can often cause irreversible damage. Be sure to have your teeth and gums checked regularly to prevent problems from gum disease.

Remember, bleeding is generally not a normal event. If you noticed bleeding from your fingernails after you washed your hands, you would be concerned. The same should hold true for your teeth!

You may not realize it, but even when your mouth is clean, it is full of bacteria. These naturally occurring microorganisms like to eat even the smallest bits of leftover food particles; after doing this, they deposit a sticky residue on the teeth called plaque or biofilm. Plaque accumulates during the day, especially in places where your toothbrush can't reach. Left to harden into tartar (calculus), plaque build-up irritates your gums and can trigger inflammation and gum disease.

Sound like a nasty situation? It doesn't have to be. In fact, you can eliminate much of this plaque by carefully brushing and properly flossing every day. It's really that simple. Your toothbrush reaches the tops and sides of the teeth, while the floss cleans between the teeth, polishing them, and controlling bad breath. So, in just an extra minute or two, you've taken a giant step in the war against those bacteria.

Think of it this way, brushing is like washing the top of your car, while flossing is like cleaning the wheel wells and undercarriage. Only the latter helps to avoid rust!

A new smile can revitalize your overall appearance and improve your self-esteem. A new smile can change your life! Several procedures can give you a brighter, more attractive smile. These non-orthodontic treatments include veneers, esthetic crowns, whitening, bonding, and a smile makeover.

After conducting a thorough examination and consultation, we can create a customized treatment plan to help you get that new smile! We want you to know we will spend the time planning to ensure you get the best we have to offer. We don't want to imply that everyone can be treated without orthodontics; if your particular situation is best treated that way, we will let you know.

You can visit our Photo Gallery to see some of our happy smiles.


Cornwall Dental Arts

806 Pitt Street
Cornwall, ON K6J 3S2

Monday   8:00am 5:00pm
Tuesday   8:00am 5:00pm
Wednesday   8:00am 5:00pm
Thursday   8:00am 5:00pm
Friday   8:00am 4:00pm
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Professional Affiliates

American Academy of Cosmetic Dentistry
Academy of General Dentistry
Invisalign
Kois Center: Advancing Dentistry Through Science
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